Desktop Support

We’re on the lookout for an enthusiastic and proactive Desktop Support to join our growing team. In this role, you’ll play a key part in maintaining and evolving our internal IT systems, integrating cutting-edge solutions, and delivering exceptional support to our employees. Whether it’s troubleshooting a technical issue, exploring innovative IT automation, or managing vendor relationships, you’ll be at the forefront of keeping our technology running seamlessly.

If you’re technically adept, customer-focused, and eager to grow your career in financial technology within a dynamic and acquisition-driven environment, we’d love to hear from you!

Why Saltus?

Our mission is to improve everyone’s relationship with their wealth: to make it a positive force for their future and at the same time to prevent it being a source of anxiety. We want everyone who works at Saltus to be proud to work here, and to find fulfilment and meaning in the work that they do

We are incredibly proud of our culture and work really hard to ensure that Saltus is a great place to work for our people, where they can have fun and grow in their career, with a passion for excellence and customer service.

We’re proud that we’ve been recognized as a winner by the Sunday Times in the Best Places to Work 2024 awards, as well as a winner in the Professional Adviser awards 2024 for the Best Financial Advisers to Work For. These accolades reflect our commitment to creating an exceptional work environment and our dedication to excellence in the financial industry. Join our award-winning team and be a part of our continued success!

Saltus is a privately owned financial planning and discretionary investment management house. We are dedicated to providing a high-quality service for private clients, trusts, and smaller institutions.

Saltus Partners was founded in 2004 and has grown organically and through a small number of carefully integrated acquisitions. Originally the business started out as an investment manager and has now developed the financial planning side of the offering, putting this at the forefront of the client relationship.

Today Saltus manages and advises on over £8 billion of client assets, acquired through a combination of organic business growth and corporate acquisitions.

What does this role look like?

Reporting to the Head of IT, you’ll be responsible for:

• Employee Support:

• Provide 1st and 2nd line IT support to employees across multiple sites.
• Triage and resolve IT queries, from filtering and distribution, to actioning support requests.
• Provide 1st and 2^nd line support for CRM and other business-critical applications.

System & infrastructure Support

• Support and administer 365 infrastructure and applications
• Support and administer azure cloud infrastructure
• Support Video Conferencing units equipment
• Support and administer user hardware and peripherals

Vendor Management:

• Liaise with third-party software providers to ensure support queries are investigated with agreed timeframes

The successful candidate will have:

Technical Skills:

• Experience supporting and administering 365 infrastructure and applications
• Experience supporting windows OS
• Experience supporting macOS and Android devices

Qualifications & Experience:

• A degree in Computer Science or a similar analytical/numerate subject.
• At least one year of experience in a technical support role, preferably within financial services.
• Experience improving business processes using technology solutions.
• CompTIA A+ Certified

Attributes:

• Adaptable, logical thinker with a can-do attitude.
• Strong organisational skills to manage multiple tasks effectively.
• Proactive and unafraid to challenge the status quo.
• Excellent communication skills and a customer-focused approach.

Where will I be working?

We offer hybrid working, which includes 2 days in either the London or Whiteley office, with the remainder at home. We’re incredibly flexible about when and how you work: we don’t want anyone to be prevented from coming to work for Saltus as a result of the working pattern that they’re looking for. We are passionate about championing flexible working for our people, so if there’s a slightly different working pattern that you’re looking for, then please come and have a chat to us about it!

What benefits do I get when working for Saltus?

The salary is up to £35k depending on experience, alongside 25 days’ holiday (plus bank holidays), life assurance, income protection and a pension, alongside access to our flexible benefits platform. The role is 37.5 hours per week between the hours of 8.30-5.30pm. Just as importantly, you’ll get to experience our culture, which we really do live and breathe ensuring that Saltus is a fantastic place to work for every single one of our 350+ people. We work hard, but we have an awful lot of fun along the way. If you think you’d like to come and join us, then please do get in touch… we’d love to hear from you!